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Frequently Asked Questions - The Bike Doctor

Here are some of the more common questions we've received. This page will be updated as people get in contact with us about different things, so check back frequently! 

Q: Are you open during the pandemic?
 
A: Yes. Thanks in part to the new open layout, as well as our social distancing, mandatory masks, and sanitation procedures, we have been able to safely remain open during the health crisis of COVID-19. We've even maintained the same business hours as before. We are open seven days a week, 11-7 weekdays, and 10-6 weekends.

Q: What brands do you carry?
 
A: Many! We have a lot of the same stock as before, and carry a quality selection of new items as well! For simplicity's sake, here are the main brands we have in each category:


Bikes: Norco, Haro, Felt, Devinci, Yuba

Parts: Shimano, SRAM

Accessories: Axiom, 49N, Evo, Topeak

Bags: Ortlieb, Roswheel, Axiom

Tires: Schwalbe, Continental, Panaracer, WTB


Of course we have much more, so be sure to check out the online store for our complete offerings!




Q: I was upset to see the Bike Doctor close down. Now you’re back. What happened?
 
A: We, the staff, were as sad as anyone to see the Bike Doctor close its doors in 2018. In September of 2019 the space for the store became available. Since then, the former staff has poured their time and effort into setting the business back up, as well as getting the products and bikes in that everyone knew and loved. 

We are back, the Bike Doctor is back, and we couldn’t be happier! 

The Bike Doctor Storefront

Q: Are you the same store? 
 
A: We are! We are located at the same 137 West Broadway address that the Bike Doctor has been at for years. While we are working hard to renovate and improve the store interior, we are sure that anyone who's been to the Bike Doctor before will feel right at home!

One top of that, we carry the same types of bikes and accessories, have the same web address and email addresses, and even manyof the same staff!


Q: Are you going to close again? 
 
A: 
No! We certainly hope not! The Bike Doctor only closed originally due to Paul Bogaert retiring. The store was very successful, and it was actually having its strongest year to date when it closed in 2019 ago. The new owner is decades away from retirement, and we are planning not only to bring the store back, but also put a structure in place to keep the store, and business, around for many years to come.

Of course, no business can survive without customers, so we are counting on people like you to help make sure we can stay open and thrive like before!
 
Here’s to another twenty-five years! 


Q: What happened to the original owner? 
 
A: 
Paul has retired, formally but we have stayed in touch and he even stops by the store from time to time to help out!


Q: Are you the same staff? 
 
A: 
Yes! Mostly. We did our best to bring back the former staff that we could. Obviously in the year since the Bike Doctor originally closed many of our colleagues have moved on to other things, but we are pleased to say that the majority of the staff on opening day were people that worked at the Bike Doctor before. We are also confident that you will become as endeared to the new faces as you were with the original staff.



Q: If I bought something from the Bike Doctor before, or had service done, will you have me in your system? 
 
A: Yes! We are the same Bike Doctor, and we have all that same information. If you need us to look something up for any reason, we have that data here.


Q: What are your store hours?
 
A: 
We are open every day of the week. Week days (Monday to Friday, we are open 11:00 AM to 7:00 PM, and Saturdays and Sundays 10:00 AM to 6:00 PM.

If you have any other questions, please contact us either at info@thebikedr.com, or give us a call at 604-873-2453.

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