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Bike Doctor Store Policies

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will always call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 15% restocking fee will be charged.

Satisfaction Guarantee / Returns

We strive to bring in products that we can stand by. If you are not happy with something you purchased from us, we will do our best to make things right. For most items*, we will refund the original purchase amount if returned within two weeks of your purchase for items in new and re-sellable condition. Merchandise that appears used and cannot be put back for sale are not eligible to be returned. All returns or exchanges also require the original receipts. Returns can also only be made to same payment method and card originally used to make the purchase. 


- Discounted items and Special Orders are final sale.

- Labor fees, such as custom wheel builds or other services, are non-refundable.

- Bikes require labor and time to assemble and tune. We take great care to give every single bike as much attention as possible before putting it out on the floor. The same goes for returned bikes. That is why bike returns, even if in seemingly perfect condition, will always incur a $80 restocking fee.

Returns - BC E-Bike Rebate Program

We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.

Exchanges - BC E-Bike Rebate Program

If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!