New Bike Warranty service will continue to be provided at local shops who are excited to help you with your continuing bike needs and an email will be sent to all bike purchasers once that list is complete.
If you have purchased a Norco or Devinci bike from Bike Dr and you have not already completed your online warranty registration then please do so ASAP.
At Bike Doctor we are proud to offer our customers an easy and effective warranty so that you can feel confident and assured with your purchase.
Conditions under which an item is deemed to be under warranty vary from manufacturer to manufacturer. If damage or abrasion have occurred to your product through regular use ware and tear, it is often deemed to be not under warranty. If your product arrived in it's original packaging and was broken, defective or not in a state that you would expect to find a new product, please contact us via phone - +1 604 315 2704 or e-mail firstname.lastname@example.org. Explain to us the issue and the exact product, from there we will let you know the appropriate next steps to resolve the issue. Please return all parts associated with the products that you wish to send back.
Postage cost and any customs & border fees for warranty items are the responsibility of the customer.