Privacy

Bike Doctor Privacy Policy

Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

What Information We Collect

The following types of information may be collected at this website (if you volunteer it):

  • your email address

  • your first and last name

  • your street address, city, state and postal code/zip code

  • pertinent information specific to an event or activity (where relevant)

Lightspeed

Our store is hosted on Lightspeed. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Lightspeed’s data storage, databases and the general Lightspeed application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Lightspeed stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Lightspeed’s Terms of Service here or Privacy Statement HERE.

Third-Party Service Providers

We sometimes use other companies to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access some personal information in order to perform their duties but may not use this information for other purposes.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Cookies

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

• Session_id, unique token, sessional, Allows Lightspeed to store information about your session (referrer, landing page, etc).

• Lightspeed_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

• Lightspeed_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

• Cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

• Secure_session_id, unique token, sessional.

• Storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

More About Email & Postal Addresses

If you supply us with your email and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all email addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

If you would like to see your contact information we have on file, please stop in or let us know what address you'd like us to send a copy.

Periodic Updates

Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@thebikedr.com or by mail at The Bike Doctor, 137 West Broadway, Vancouver, BC V5Y 1P4. Thank you for visiting us online. We appreciate the opportunity to serve you.