Easy Returns & Refunds
Returns on parts and accessories within British Columbia, Canada, will be accepted within 12 days of purchase. Bicycles may not be returned. Bicycle sales are final. The start of the 12 day period constitutes the item being marked 'received' by the courier or delivery company. Returns are generally deemed acceptable when made within the allotted time period.
Returns from other provinces, states or countries will accepted within 14 days of purchase, the start of the 14 day period constitutes the item being marked 'received' by the courier or delivery company.
Returns received by Bike Doctor outside of these time periods will be refused and returned to the senders address. Please return all parts associated with the products that you wish to send back.
Postage cost and any customs & border fees for warranty items is the responsibility of the customer.
New Bike Warranty service will continue to be provided at local shops who are excited to help you with your continuing bike needs and an email will be sent to all bike purchasers once that list is complete.
If you have purchased a Norco or Devinci bike from Bike Dr and you have not already completed your online warranty registration then please do so ASAP.
How To Return Your Product
After reviewing the above conditions and before packaging and sending your item(s) send an e-mail to firstname.lastname@example.org and in the subject line state your order number followed by "Return". In the body of the e-mail state the reason you are planning on making the return and for which item. If we receive a return without first completing the above, there may be additional charges for return postage of any items that are not deemed returnable or exchangeable by our inventory team, or, are not covered under warranty. By contacting us before you send your items, it could prevent unnecessary postage and customs fees.
If you are sending an item(s) to us for return, exchange or warranty, please download and fill out the returns form then print and send it back with your returned items. Please ship your completed package to;
137 West Broadway
Vancouver B.C.V5Y 1P4
Returns from within British Columbia
Returns from outside British Columbia
Exchanges may be made if an item you received was not as expected, an incorrect size or if the item was not the correct product sent to you by Bike Doctor. Exchanges may be refused if the product is in full working order and is in the condition that you would expect of a new item, but doesn't function as expected for the user through incorrect use. If you would like to make an exchange, please contact us via phone 604-873-2453 or e-mail email@example.com. Explain to us the issue and the exact product, from there we will let you know the appropriate next steps to resolve the issue. Please return all parts associated with the products that you wish to send back.
Postage cost and any customs & border fees for exchange items is the responsibility of the customer, with the exception of an incorrect item being sent to you by Bike Doctor.