Every bike includes a free complete warranty adjustment that must be done between 30 and 60 days after purchase, with receipt, to keep the bike in good adjustment.
We will adjust brakes, gears, and bearings (hubs, bottom bracket, pedals, headset) for up to one year from dates of purchase. perform free minor adjustments, repairs and maintenance (including adjusting brakes, gears, and bearings; applying lubrication, inflating tires) for one year from date of purchase to keep your bike working great.
We guarantee any part on the bike that we examine and find to be defective in workmanship or materials within one year of purchase. Specifically, we will repair/replace (at our discretion) those defective parts with no labour charge within one year of date of purchase, with receipt.
One Year Free Service:
Complete Warranty Adjustment:
You are entitled to a Complete Warranty Adjustment within the first two months of owning your new bicycle. During the CWA, any cable stretch, spoke tensioning, and adjustments to gears and breaks will be completed.
We guarantee any part on the bike that we examine and find to be defective in workmanship or materials within one year of purchase. Specifically, we will repair/replace (at our discretion) those defective parts with no labour charge within one year of date of purchase, with receipt. The small print.
The small print:
The warranty does not apply if the bicycle has been subject to accident, abuse, damage, neglect, major owner modifications, and/or commercial or competitive use.
The warranty does not apply to normal wear on parts such as brake pads, tires, tubes, chains, cables or grease.
Parts needing replacement or adjustment due to normal wear-and-tear, abuse, neglect may be done at standard labour cost.
Failure to bring the bike in for its 60-day Complete Tune-up may void this warranty.
We will accept returns of regular-priced items for full exchange, credit or refund:
Cancelation of a sale made through the website will be subject to a 10% restocking fee.
1. The original receipt must accompany the return
2. For a full refund, returned items must be in “as new” condition, with original packaging (unless it is a warranty return). If the item is marked, used, or otherwise deemed not “as new” condition:
3. Bicycle returns are on a case-by-case basis, and at the discretion of the manager:
4. The return will be paid in the same method as the original purchase:
5. Items that were purchased at sale, reduced or clearance pricing can be exchanged only, no refund
Feel free to try out the saddle on your bike and determine if it really is comfortable for you. Try any saddle for a week and if it doesn’t feel right, swap it with another. If you’re still not enjoying the seat, return it and get your money back. Take your new seat for a few rides in order to assure yourself it works well for you. You'll only know by riding it.
Show your membership card with HUB for discounts off parts and accessories:
Sorry, no discounts on sale-priced items. No discounts on trailers and service. Cannot be combined with other offers unless specified in that offer. Contact us for more details.
Bring proof of employment with Vancouver Coastal Health (VGH region) for discounts off parts and accessories:
Offer applies to staff and employees of VGH who work in the Vancouver General Hospital near Cambie and Broadway only. Sorry, no discounts on sale-priced items. No discounts on bikes, trailers and service. Cannot be combined with other offers unless specified in that offer. Contact us for more details.
Prices on-line and in-store are subject to change at Bike Doctor's discretion.